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銀行櫃員.
銀行櫃員(bank teller),簡稱銀行員、柜员,一般指在銀行分行櫃檯裡直接跟顧客接觸的銀行員工。
銀行櫃員在最前線工作,這是因為顧客進入銀行第一類人就是櫃員。櫃員負責偵察與及停止錯誤的交易,以避免銀行有所損失。銀行一般要求櫃員對顧客態度親切誠懇,為顧客提供銀行服務及有關他們帳戶的資訊。
通常包括:
- 存入/套現支票(cheque cashing/depositing)
- 儲蓄存/取(saving deposits/withdrawals)
- 發出本票(official Cheque issuing such as Cashier's Cheques, Traveler's Cheques, Money Orders, Federal Draft issuances, etc.)
- 收取付費(payment receiving)
- 戶口往來滙款(transfer)
- 定期存款(fixed deposit)
- 外幣業務(foreign exchange)
- 股票買賣(securities trade)
- 存摺補登(bankbook upgrading)
- 金錢兌換(exchanging money)
每一個櫃員都在櫃檯工作,附有現金抽屜,與顧客在一窗之隔。
銀行劫案一般被視為該職業的最高風險。
世界各地的櫃員並非皆與顧客分隔著一個窗戶,例如澳洲。
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