客服人员
客户服务代表或客户服务人员，简称客服，是一家企业内接听客户电话，处理投诉和订单，并提供有关公司产品和服务信息的一类职员[1]。一名合格的客服人员需要有良好的沟通技巧、相应的计算机技能和解决问题的能力[2]。
参考文献
[编辑]- ^ US Department of Labor. [2021-02-22]. （原始内容存档于2021-03-04）.
- ^ What is a Customer Service Advisor?. customerservicemanager.com. [22 August 2015]. （原始内容存档于2014-09-03）.
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